How we manage tasks

How we manage tasks and To Do’s (ours and yours)

Tasks for us

When you have a support query for us, you will send it to [email protected]

Tasks for you

From time to time, we will have a support query for you!

When we do, we will issue it through our Helpdesk.

You will receive an email notifying you that a task has been allocated to you.



You can reply to the query by email, follow the link at the bottom of the email or log onto our Helpdesk directly (see image below) to answer this particular query and so see the current status of all Caseron and Client tasks.


Click on the box in the top right hand corer to find your activities.


From the Helpdesk, you will be able to see the status of all current support requests to us and from us.

BLUE = With Caseron for action.

  • Either support requests sent via [email protected], awaiting our response
  • TO DO’s that you have actioned, awaiting our response

YELLOW = With Client for action.

BLACK = Solved and closed.


End of Procedure


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