Chaser – get your invoices paid on time, automatically

Chaser
Staying on top of your credit control by sending polite persistent escalating chasing emails to customers about their unpaid invoices is KEY to getting paid on time.
  • Chaser sends these emails for you automatically – with you firmly in the driver’s seat. So you can have confidence in your cashflow and spend less time chasing invoices.
  • Customers asking for copies of their invoice? Is this delaying getting paid? With Chaser, you can avoid this by automatically attaching copy invoices or statements to your chaser emails.
  • Not all clients are equal so far as payment terms may be concerned – set different chaser schedules for different customer profiles – or stop chasing come clients altogether if you prefer.
  • View the entire chase conversation – with Chaser you don’t have to trawl through your inbox and sent items to figure out what happened with a particular invoice — all the information you need is right in front of you.
  • We recommend setting Chaser up to chase overdue invoices weekly, polite persistence is the key to getting paid on time. Make sure you are front of mind when your customers are paying their suppliers.
Chaser

Caserons 7 Steps to credit controlling with Chaser

  1. We will check for any remittance advices from your clients – Use these to mark any invoices as paid in your accounts software so that your clients are not chased for invoices they have already arranged to be paid.
  2. We will check your bank daily for any client payments and reconcile these to mark the outstanding invoices as paid.
  3. Chaser will automatically chase your clients for payment on x day of the week at x time – we usually schedule these for a Tuesday afternoon at 4pm.
  4. We check your accounts@ inboxes for any client updates on any previous chasers we may have sent to them which might include notifications of any cheques received but not yet banked.
  5. If your customers rely on purchase orders before making payment we can set up an additional schedule within Chaser to change the conversation with the client to chase for a PO as well as reminding them the invoice is due for payment
  6. Chaser will send an up to date statement to ALL clients with an overdue balance each week it chases the client.
  7. Chaser will segment your weekly reminders dependant on how overdue a customer/invoice is
Chaser

Chaser Template Examples

Before Due – 7 Days before invoice due date

We would use this template for any invoices which fall between 7 and 21 days overdue

Email Subject: <our_name>: Reminder of your upcoming invoice <invoice_refnum>
Hi <recipient_firstname>
 
I hope you are well.
 
I just wanted to drop you a quick note to remind you that <invoice_amount_owed> in respect of our invoice <invoice_refnum> is due for payment on <date_due>.
 
I would be really grateful if you could confirm that everything is on track for payment.
 
Best regards
 
<sender_firstname>

Early Overdue: 7 – 21 Days

Email Subject – <our_name>: Gentle reminder of your overdue invoice <invoice_refnum>
Hi <recipient_firstname>
 
I hope you are well.
 
We have yet to receive payment from yourselves of <invoice_amount_owed> in respect of our invoice <invoice_refnum> which was due for payment on <date_due>.
 
I would be really grateful if you could let me know when we can expect to receive payment.
 
If my email has crossed with your payment please accept my apologies for the unnecessary chaser.
 
Best regards
 
<sender_firstname>

Medium Overdue – 30 – 45 Days

Email subject: <our_name>: Reminder of your overdue invoice <invoice_refnum>
Hi <recipient_firstname>
 
I hope you are well.
 
We have yet to receive payment from yourselves of <invoice_amount_owed> in respect of our invoice <invoice_refnum> which was due for payment on <date_due>.
 
This invoice is now <overdue_days> days overdue and we would really appreciate it if you could advise when we can expect to receive payment as soon as possible.
 
If my email has crossed with your payment please accept my apologies for the unnecessary chaser.
 
Best regards
 
<sender_firstname>

Late Overdue – 60 – 90+ Days

Email subject: <our_name>: Please arrange payment of your invoice <invoice_refnum> OVERDUE
Hi <recipient_firstname>
 
I hope you are well.
 
We have yet to receive payment from yourselves of <invoice_amount_owed> in respect of our invoice <invoice_refnum> which was due for payment on <date_due>.
 
This invoice is now <overdue_days> days overdue and is becoming really problematic for us. Please could you let us know about when payment will be made as a matter of urgency.
 
If my email has crossed with your payment please accept my apologies for the unnecessary chaser.
 
Best regards
 
<sender_firstname>
<our_name>

Thanks for Paying 

Hi <recipient_firstname>
 
I just wanted to drop you a quick note to let you know that we have received your recent payment in respect of invoice <invoice_refnum>. Thank you very much. We really appreciate it.
 
Thanks
 
<sender_firstname>
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